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substitution, Refund & Return Policy


Seasonal and regional conditions affect the supply of flowers. Specific varieties or colors may not always be available. We will do our best to create each arrangement as shown, however, the substitution of flowers and/or containers may be necessary. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

Many variables may affect the condition of your arrangement. Depending on the type and variety of flowers, you can expect cut stems to look beautiful for a minimum of 5 days.

Flowers and Plants - Please report any issues as soon as possible but within 7 days of receipt. We will gladly send a new arrangement to your recipient and pick up the unsatisfactory one. If you are still not satisifed, please contact us to discuss a refund or store credit for your purchase. All items must be returned in the same container in which they were received.

Gifts - Please report any issues as soon as possible but within 7 days of receipt. We will pick the product up and issue a refund of your purchase price once it is returned. All gifts must be unopened in their original packaging.

Refunds will not apply if a replacement product was supplied and accepted. In Bloom Flowers must be notified in the time frames indicated above. Replacement items will be provided as soon as possible based upon our delivery schedule. Customers are always welcome to bring produt to one of our three conveniently located flower shops for immediate return and replacement.

In Bloom Flowers is very grateful for your business. Please do not hesitate to contact us at 972-256-6637 or [email protected] at any time.